Tourism and Culture: Sectors in Full Digital Transformation
The tourism and culture sector has massively digitized: online booking, digital ticketing, virtual tours, smartphone audioguides, and interactive museum maps. This transformation offers new opportunities for people with disabilities but also creates new digital barriers.
Accessible Online Ticketing
Good practices include providing text date input alongside graphic calendars, offering text alternatives for seat maps, facilitating disability rate selection, ensuring accessible payment flows, and sending accessible confirmation emails.
Interactive Maps and Cartography
Interactive maps are among the most complex content to make accessible. Solutions include structured lists of points of interest, focusable keyboard-navigable markers, accessible zoom controls, and text descriptions of routes.
Accessible Virtual Tours
3D virtual tours must offer alternative versions (image galleries with descriptions), accessible navigation controls, audio descriptions of spaces and works, and point-of-interest list navigation.
Digital Audioguides
Smartphone audioguides should provide text transcriptions, VoiceOver/TalkBack-compatible interfaces, point number or list navigation, and French Sign Language descriptions for important visual content.
Accessible Practical Information
Essential visit-planning information must be easily accessible: schedules and prices in structured text, clear physical accessibility information, text route descriptions alongside maps, and clickable phone numbers with accessible contact forms.
A digitally accessible museum or tourist site attracts a wider audience. Digital accessibility is also a growth driver for the tourism sector.